Computing

Original purchase fine later one not so. Have just copied the email I sent to Staples (Office Outlet) to Point of View ( support@pointofview.eu http://www.pointofview.eu/support )

see
https://rogerlovejoy.net/blog/index.php/computing/reseting-win10 and
https://rogerlovejoy.net/blog/index.php/computing/staples-failure-to-resolve-problem